The application for companies that provide delivery service. It synchronizes drivers, warehouses, provides real-time traffic and data updates to make sure customer orders are delivered properly.
The greatest design focus was done on the usage scenario. This is why this case is presented as a user journey.
For the Login flow, we considered marketing purposes which are relevant for our client as the company sells the app to other businesses.
We placed a big Cargo logo which highlights
the company-supplier branding.
Rest of the screens are clean and simple as it should be for login.
When in a hurry, it’s easy to mess things up.
We eliminated any chance of misclick by having a minimum amount of buttons on a single screen at a time.
Particularly, 1 toggle to start a working shift,
1 button to load the parcel, 1 action
to start the delivery.
Parcel loading can be a very time-consuming process. We come up with a barcode scanning flow to match parcels and save drivers’ time reducing the working routine.
We couldn’t ignore real situations that happen
in the delivery business - sometimes barcodes
are faulty and cannot be read by scanners.
In this case, the driver can enter the code manually.
Map is the only thing that matters for the driver during the ride, but we had to consider edge cases as well. So, we designed the opportunities to pause the run, resume and mark it as undelivered.
Relevant notifications with new or removed runs come as half transparent toast - enough to let the driver know what has changed
and not enough to disturb from driving.
The moment of delivery is all about bureaucracy. We developed a form where the driver captures the picture of the parcel, takes the signature
of the recipient and puts his own notes - all wrapped up into a nice user-friendly interface.
There are always cases that are not part of the main flow.
But we can’t diminish their importance. We have also thought of how a driver can reschedule the run, launch the app
on a tablet device and check key performance metrics.
Lots of people don’t take into account that the devil is always in the details. Such a thing as no information states shouldn’t make
the app bold and ugly, as it’s still the UI.
This is the summary of a long journey we had. Hope you enjoyed it a lot because we loved that experience and thinking process.
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