UX Audit Services of Mobile and Web Applications

UX audit

Let us help you figure out if your product’s performance is adequate. You’ll know where your areas of friction are — and what you can do to improve them

I want an audit

When should you get UX audit services?

  • Poor user retention

    If your customers leave right after booting up the app, a UX audit can help. Our researchers will see and tell you what went wrong — e.g. if there are any problems with signing up or onboarding

  • Low conversion rate, user satisfaction, and user engagement

    With a UX audit, you’ll know why users don’t make orders or take subscriptions in your service. We’ll tell you every possible reason: from usability issues to design problems. You’ll achieve all planned business goals

  • Messy, cluttered UI

    Our designers will give recommendations on making an interface easy to navigate. This way, your users won’t have to wander around in the app to search for needed info. They won’t leave your product for competitors, either

  • Negative user feedback

    If you received negative feedback from users about usability issues, you may benefit from a UX audit. These services assess the user experience across different touchpoints, identifying pain points and areas for improvement

  • Inconsistent user engagement

    UX audit is crucial for startups that are facing fragmented user engagement across channels. We assess how users interact with the brand and highlight discrepancies in design, messaging, or functionality. The harmony between these elements is essential for a strong user experience

  • Compliance concerns

    Non-compliance with accessibility standards or data protection regulations can lead to legal issues and hefty fines. UX audit will help assess the platform's adherence to relevant guidelines and identify areas of non-compliance. Then, the UI UX design team will propose necessary changes that will mitigate risks and demonstrate commitment to ethical practices

What UX audit services do we offer?

  • UI audit

    During the UI audit, we evaluate the visual design elements of a mobile or web app. Our goal is to ensure that branding, layout, typography, and color schemes are consistent on all pages of your interface. We also check that the UI is not overloaded and that there were no errors made during product development

  • UX audit

    UX audit services assess the overall user experience of a mobile or web app. We take a look at user journeys, interaction patterns, and navigation structures to identify areas of friction or confusion. For example, we can improve navigation, add instant login, visualize data, or rework how the search function works and add filters to help users move through your platform faster and smoother

  • Usability testing

    Through usability testing, we gather direct feedback from regular users who are not design experts. During the tests, we observe how users interact with the product and how long it takes them to complete the journey. Then, we identify pain points and challenging areas and suggest design refinements to improve your solution

  • Performance optimization

    Most of the time, we include performance optimization in our UX audit services. We review and improve the speed, responsiveness, and scalability of your app to ensure smooth and efficient user experiences, particularly for high-traffic or resource-intensive platforms

Let’s elevate your UX today!

Get in touch with our team to receive an estimate for a UX audit tailored to your needs

How much will a UX audit cost?

The cost of a UX audit can vary depending on several factors, including:

  • The scope of the audit (how many pages or screens need to be evaluated)

  • The complexity of your platform

  • Additional services such as usability testing or accessibility audits

  • The location and expertise of the team conducting the audit

Generally, a basic UX audit for a small-scale website or mobile app starts at $800

More comprehensive audits for mid-size or large-size companies and complex projects could range from $1 200 to $2 000

Even though the cost of a UX audit can be significant, it is an investment that can bring substantial returns for you. When you identify and address user experience issues, it will lead to improved customer satisfaction and positive business outcomes

Why choose Purrweb for your UX audit

Purrweb is a team of professionals who bring their skills and expertise to help startups with UI/UX, web, and mobile app development

We know what makes a habit-forming product with a sleek look and UX in mind because we have developed over 300 of them

Our experience in UI UX design services for different industries led us to add a “UX audit company” to the long list of our expertise. We help with UX assessment, design optimization, usability testing, and other aspects of a high-quality app

  • 10+

    Years of experience

  • 300+

    Projects successfully executed

  • 190+

    Experts on our team, including the UI/UX department

  • 4,7

    Average rating on Clutch

What you get

Competitive advantage

We’ll see what features to borrow from other products in your niche: e.g. dashboards or redesigns of certain elements. Our researchers will tell you what to avoid, too

An audit report on how to fix UI — at your disposal

We’ll prepare a presentation with recommendations and screenshots of bad design. You’ll also find a step-by-step guide on how to improve design errors — this way, you’ll be able to earn more money

Loyal customers ready to use your product and follow your business plan

Thanks to a UX audit, you’ll eliminate user interface errors. It’ll enrich user experience, and it’ll be easier for your customers to use your app, so they’ll be returning to it often

An expertise of a team with 9 years of experience

We’ll connect UX researchers with experience in your niche. They’ll give recommendations backed up by successful case studies and years of practice. You’ll know what features and design elements to implement, and what should be avoided

Our work process

  • Analyze the market and your competitors

    We gather project info. To do this, we look at both direct and indirect competitors — at the same time, we note their smart solutions and errors. We also look at statistics if our client collected it with Google Analytics. We use the data we collect — like how long users stay in the app or what screens make them leave — when making recommendations

    Project examination image
  • Conduct interviews with our client and their target audience

    We get all the missing details via an interview with our customer. It helps us immerse ourselves in their product, understand the context of their problems, and see what issues stick out like a sore thumb. After that, we conduct focus groups consisting of their target audience. Our UX researchers ask them to go through a user flow and write down their experience — we use their findings to create tips on how to fix the interface

  • Carefully study UX design

    We draw on our experience to figure out where UI is lacking. Our designers dig deep to see why users don’t invest their time and money into a product. To do that, they evaluate app navigation, user experience, and visual design. We also take into account some design elements that might hinder reliability and performance

  • Make a list of recommendations

    In the end, you’ll get tips on how to improve your app — and ensure it generates more profit. We’ll provide them in the form of a presentation, along with UI errors and flaws

    Feature prioritization image

UX audit: 5 key elements

  • Interaction data

    How users interact with your product matters. We review all the statistics you can provide and focus specifically on retention, conversion, click-through, time on page, and engagement rates on the platform. These metrics lead us to common patterns and areas for improvement

  • Support tickets

    We review support tickets that your customers submit through various support channels — questions, complaints, praise, and feedback. This helps us gain valuable insights into what issues users encounter the most, what they like in the interface, and what their pain points are

  • User personas

    A user persona is a semi-fictional character based on your target audience. During UX audit services, we revisit and refine user personas based on demographic and behavioral data. The better you understand the needs, goals, and preferences of different user segments, the more precisely you can tailor the user experience to what the customers expect

  • Usability tests

    UX design audit includes usability tests to observe how real-world users interact with your app and gather qualitative feedback. That is how we know if a certain design decision is right and beneficial for the user experience

  • Practical recommendations

    As a result of our UX audit services, we give practical recommendations based on the data we collected and analyzed.
    They cover the following questions:

    • What is the problem/issue? What is happening?
    • Why did the issue happen?
    • Why do we think it is a problem?
    • Why does this issue matter? What is its impact?
    • How do we solve the issue?

Our cases that began
with a UX audit

  • Broex


    A cryptocurrency wallet for people who have never bought Bitcoin in their lives. Users can exchange crypto directly in the app

    View project Button view case
  • Shockers


    An app for a stun gun manufacturer. It collects data from a chip embedded into each gun. A user can analyze this data, and see when the gun was fired

    View project Button view case
  • Energo


    A food delivery app. The user scans a QR code and enters a restaurant’s page in the service. They can choose dishes and place an order. Downloading an app isn’t required — you can access the product from a mobile browser

    View project Button View project

our customers
say about us

We worked with startups and businesses all over the world.
Check out their reviews below



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  • What is included in the UX audit?

    First, we dive into your project — check out your niche, target audience, and competitors. We also conduct an interview with you to get even more details

    Then we look at the statistics that you have and analyze them — e.g. data from Google Analytics. We also pay attention to user experience and the visual design of your product and check to see if your UI isn’t cluttered

    Finally, we form ideas as to what could go wrong based on the data, and then provide recommendations for improvements. You’ll get a report in the form of a presentation

  • How much time does a UX audit take?

    On average, UX audit services take X weeks to complete

  • Who conducts UX audits?

    Our team includes designers with experience in your niche, developers, and UX researchers

  • How much does a UX audit cost?

    Generally, a UX audit starts at $800 for a small-scale website or mobile app. More comprehensive audits for mid-size or large-size companies and complex projects could start from $1 200