UX Audit Services of Mobile and Web Applications
UX audit
Let us help you figure out if your product’s performance is adequate. You’ll know where your areas of friction are — and what you can do to improve them
I want an auditWhen should you get UX audit services?
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Poor user retention
If your customers leave right after booting up the app, a UX audit can help. Our researchers will see and tell you what went wrong — e.g. if there are any problems with signing up or onboarding
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Low conversion rate, user satisfaction, and user engagement
With a UX audit, you’ll know why users don’t make orders or take subscriptions in your service. We’ll tell you every possible reason: from usability issues to design problems. You’ll achieve all planned business goals
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Messy, cluttered UI
Our designers will give recommendations on making an interface easy to navigate. This way, your users won’t have to wander around in the app to search for needed info. They won’t leave your product for competitors, either
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Negative user feedback
If you received negative feedback from users about usability issues, you may benefit from a UX audit. These services assess the user experience across different touchpoints, identifying pain points and areas for improvement
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Inconsistent user engagement
UX audit is crucial for startups that are facing fragmented user engagement across channels. We assess how users interact with the brand and highlight discrepancies in design, messaging, or functionality. The harmony between these elements is essential for a strong user experience
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Compliance concerns
Non-compliance with accessibility standards or data protection regulations can lead to legal issues and hefty fines. UX audit will help assess the platform's adherence to relevant guidelines and identify areas of non-compliance. Then, the UI UX design team will propose necessary changes that will mitigate risks and demonstrate commitment to ethical practices
What UX audit services do we offer?
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UI audit
During the UI audit, we evaluate the visual design elements of a mobile or web app. Our goal is to ensure that branding, layout, typography, and color schemes are consistent on all pages of your interface. We also check that the UI is not overloaded and that there were no errors made during product development
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UX audit
UX audit services assess the overall user experience of a mobile or web app. We take a look at user journeys, interaction patterns, and navigation structures to identify areas of friction or confusion. For example, we can improve navigation, add instant login, visualize data, or rework how the search function works and add filters to help users move through your platform faster and smoother
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Usability testing
Through usability testing, we gather direct feedback from regular users who are not design experts. During the tests, we observe how users interact with the product and how long it takes them to complete the journey. Then, we identify pain points and challenging areas and suggest design refinements to improve your solution
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Performance optimization
Most of the time, we include performance optimization in our UX audit services. We review and improve the speed, responsiveness, and scalability of your app to ensure smooth and efficient user experiences, particularly for high-traffic or resource-intensive platforms
How much will a UX audit cost?
The cost of a UX audit can vary depending on several factors, including:
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The scope of the audit (how many pages or screens need to be evaluated)
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The complexity of your platform
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Additional services such as usability testing or accessibility audits
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The location and expertise of the team conducting the audit
Generally, a basic UX audit for a small-scale website or mobile app starts at $800
More comprehensive audits for mid-size or large-size companies and complex projects could
range from $1 200 to $2 000
Even though the cost of a UX audit can be significant, it is an investment that can bring
substantial returns for you. When you identify and address user experience issues, it will
lead to improved customer satisfaction and positive business outcomes
Why choose Purrweb for your UX audit
Purrweb is a team of professionals who bring their skills and expertise to help
startups with UI/UX, web, and mobile app development
We know what makes a habit-forming product with a sleek look and UX in mind because
we have developed over 300 of them
Our experience in UI UX design services for different industries led us to add a
“UX audit company” to the long list of our expertise. We help with UX assessment,
design optimization, usability testing, and other aspects of a high-quality app
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10+
Years of experience
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300+
Projects successfully executed
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190+
Experts on our team, including the UI/UX department
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4,7
Average rating on Clutch
What you get
Competitive advantage
We’ll see what features to borrow from other products in your niche: e.g. dashboards or redesigns of certain elements. Our researchers will tell you what to avoid, too
An audit report on how to fix UI — at your disposal
We’ll prepare a presentation with recommendations and screenshots of bad design. You’ll also find a step-by-step guide on how to improve design errors — this way, you’ll be able to earn more money
Loyal customers ready to use your product and follow your business plan
Thanks to a UX audit, you’ll eliminate user interface errors. It’ll enrich user experience, and it’ll be easier for your customers to use your app, so they’ll be returning to it often
An expertise of a team with 9 years of experience
We’ll connect UX researchers with experience in your niche. They’ll give recommendations backed up by successful case studies and years of practice. You’ll know what features and design elements to implement, and what should be avoided
Our work process
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Analyze the market and your competitors
We gather project info. To do this, we look at both direct and indirect competitors — at the same time, we note their smart solutions and errors. We also look at statistics if our client collected it with Google Analytics. We use the data we collect — like how long users stay in the app or what screens make them leave — when making recommendations
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Make a list of recommendations
In the end, you’ll get tips on how to improve your app — and ensure it generates more profit. We’ll provide them in the form of a presentation, along with UI errors and flaws
UX audit: 5 key elements
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Interaction data
How users interact with your product matters. We review all the statistics you can provide and focus specifically on retention, conversion, click-through, time on page, and engagement rates on the platform. These metrics lead us to common patterns and areas for improvement
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Support tickets
We review support tickets that your customers submit through various support channels — questions, complaints, praise, and feedback. This helps us gain valuable insights into what issues users encounter the most, what they like in the interface, and what their pain points are
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User personas
A user persona is a semi-fictional character based on your target audience. During UX audit services, we revisit and refine user personas based on demographic and behavioral data. The better you understand the needs, goals, and preferences of different user segments, the more precisely you can tailor the user experience to what the customers expect
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Usability tests
UX design audit includes usability tests to observe how real-world users interact with your app and gather qualitative feedback. That is how we know if a certain design decision is right and beneficial for the user experience
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Practical recommendations
As a result of our UX audit services, we give practical recommendations based on the data we collected and analyzed.
They cover the following questions:- What is the problem/issue? What is happening?
- Why did the issue happen?
- Why do we think it is a problem?
- Why does this issue matter? What is its impact?
- How do we solve the issue?
Our cases
that began
with a UX audit
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Broex
A cryptocurrency wallet for people who have never bought Bitcoin in their lives. Users can exchange crypto directly in the app
View project
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Shockers
An app for a stun gun manufacturer. It collects data from a chip embedded into each gun. A user can analyze this data, and see when the gun was fired
View project
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OrderUp
A food delivery app. The user scans a QR code and enters a restaurant’s page in the service. They can choose dishes and place an order. Downloading an app isn’t required — you can access the product from a mobile browser
View project
What
our customers
say about us
We worked with startups and businesses all over the world.
Check out their reviews below
216
reviews on 3 platforms
average rating
FAQ s
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What is included in the UX audit?
First, we dive into your project — check out your niche, target audience, and competitors. We also conduct an interview with you to get even more details
Then we look at the statistics that you have and analyze them — e.g. data from Google Analytics. We also pay attention to user experience and the visual design of your product and check to see if your UI isn’t cluttered
Finally, we form ideas as to what could go wrong based on the data, and then provide recommendations for improvements. You’ll get a report in the form of a presentation
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How much time does a UX audit take?
On average, UX audit services take X weeks to complete
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Who conducts UX audits?
Our team includes designers with experience in your niche, developers, and UX researchers
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How much does a UX audit cost?
Generally, a UX audit starts at $800 for a small-scale website or mobile app. More comprehensive audits for mid-size or large-size companies and complex projects could start from $1 200
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