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Custom CRM Development Services

We develop custom CRMs to help companies centralize all sales data and automate routine tasks. Get scalable software that fits your requirements today and grows with your business tomorrow.

Why do you need CRM software development 

Centralize all sales data

Use one software instead of multiple spreadsheets, trackers, and email threads to manage important sales data. A CRM solution consolidates all orders, promotions, automated responses, and client contacts in a single platform. 
A custom platform will adapt to your specific sales process and workflows.  Need a dual sales pipeline for products and subscriptions? Or do you want to create automatic revenue reports for specific purposes? No problem, your CRM will have these features.

Automate workflows 

Reduce time spent on repetitive tasks and manual updates. A CRM can take over status updates, follow-ups, reminders, and task assignments. 
For example, you can set up an automatic follow-up when a high-value lead opens your marketing email, instead of having a manager track analytics and type each message. This will save time for your team and give them an opportunity to prioritize more crucial tasks.

Personalize services

Use data collected by CRM to send personalized offers, identify patterns in customer behavior, and improve support.
Even small customer relationship management features like using a client’s name in the email or generating a promo code for their birthday will make a difference in how your business is perceived. Customers who receive personalized services and communications tend to feel valued by the company and stay loyal.

Our CRM development services 

Custom CRM development

Whether you need simple software for tracking orders or a complex system that caters to multiple departments, our team will provide full-cycle CRM software development services.
We build CRM systems from the ground up and tailor them to your business needs, adding features like lead management, sales forecasting, reports, dashboards, and AI-driven customer support. 

UI/UX design and audit

We can take care of the visual aspect of your CRM and make sure your branding is eye-catching and meaningful. If you’re just starting your custom CRM software development, our team can create clean, intuitive interfaces with data visualization and fast access to crucial data. If you have an existing solution, we can gather user feedback, find out what’s not working as intended, and fix it to help you grow.

Project discovery

Not sure if the market needs your CRM idea? Our project discovery services help clarify the vision, define must-have features, and outline costs. We study your hypothesis, evaluate the market, and calculate unit economics to see if the project will be profitable. In the end, you get a detailed report with recommendations and next steps for custom CRM development.

MVP development

If you want to validate your idea before investing in a full-scale CRM, we can help launch an MVP in just 4–5 months. This first version includes the core functionality needed to test the system with real users, measure demand, and gather feedback. It’s a practical way to reduce risks while also having something to show to potential investors.

AI integrations

We integrate AI-powered tools like chatbots, predictive analytics, and smart lead scoring to automate workflows and make sales forecasting more accurate. These features help sales teams save time and focus on closing deals instead of doing repetitive tasks.

Our projects

Обложка со скриншотами сервиса Поговорим.онлайн

Lead generation service

CRM development services
Lead generation
B2B
A client came to us with an idea to create a lead generation service for B2B, mainly contacts of companies. He already had a database with over 60 million leads. We thought it would be an easy project: just connect the database with the app and create some interfaces. But in reality, the project scope kept expanding, and we had to adjust on the go.
10k active users
$5 mln profit per year
Read the case
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Koblik Group

Custom CRM development
Mobile app
Agriculture
Enterprise
Koblik Group is a major manufacturer of agricultural machinery, which includes four agro-machinery factories and a network of dealer centers. They already had a custom CRM for desktop, but asked us to develop a mobile version to use during business trips or when out of the office. Our team successfully conquered offline access requirements, design adjustments, and feature selection. We used React Native to write code for both iOS and Android apps at the same time, which ultimately saved our client 30-35% of time and budget.
4 months to complete
Available in App Store
Read the case
Обложка со скриншотами сервиса ByMyBrains

Appt

Web development
Custom CRM development
Lead generation
We developed Appt, a web app where entrepreneurs and self-employed individuals can organize their web presence and automate lead generation. Users set up their own professional website, advertise the variety of services, and let clients book the service providers online. As a CRM development company, we took care of UI/UX design, coding, testing, and releasing the prototype.
128+ hours for development
90+ screens created
Read the case
Обложка со скриншотами сервиса Поговорим.онлайн

Lead generation service

CRM development services
Lead generation
B2B
10k active users
$5 mln profit per year
Read the case
Обложка со скриншотами сервиса Поговорим.онлайн

Koblik Group

Custom CRM development
Mobile app
Agriculture
Enterprise
4 months to complete
Available in App Store
Read the case
Обложка со скриншотами сервиса ByMyBrains

Appt

Web development
Custom CRM development
Lead generation
128+ hours for development
90+ screens created
Read the case

Let’s start developing your CRM software development today!

Let our expertise from over 500 projects help it. Fill in the form and get a free project estimate within 48 hours.
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What’s next?
Our manager will contact you within 24 hours and arrange a meeting. If necessary, we are ready to sign an NDA.
At the meeting, we will get acquainted and discuss the task. We will also talk about the preliminary budget and timeline.
After the meeting, a business analyst will reach out to you to gather technical requirements and make a portrait of the target audience of the project.
Then we will present an estimate for you project, where we will outline the cost, timeline, team, and project roadmap.
After that, all that’s left is to sign the contract, and we’ll start implementing your project!

Key features for CRM application development

Leads management

No more lost notes or missing context. Keep all client details, like phone numbers, emails, conversation history, and preferences, in one CRM. This way, your team knows exactly where to find the information about the customer and has tools to build more personalized relationships.

Reports and analytics

See how your business is doing in real time. CRM’s dashboards and reports show sales results, projections, customer behavior, and overall team performance. You can get a quick overview of what’s going on in the company and what needs your attention ASAP.

Order management

Follow every order cycle from purchase to delivery. Track your fulfillment time and missing package rate to see how you can improve your services. Plus, CRM shows this data to both sales and support, so they can resolve issues faster, without nagging each other.

Sales forecasts

Plan smarter with built-in forecasting tools that use past customer data and current pipeline data to predict future sales. For the business, this means more realistic goals, better budgeting, and early insights into growth opportunities.

Data security

Customer-sensitive data stays protected with CRM’s features like encryption, access controls, and multi-factor authentication. Security measures are not just about compliance with legal regulations, but also about the fact that your clients can trust you.

Third-party integrations

Connect your CRM with the apps you already use: email, calendars, accounting, AI, or marketing tools. Integrations cut down on manual work and double entry, ultimately helping your business work faster and be more efficient.

Industries we work with

eCommerce

The industry includes marketplaces, online stores, rewards platforms, and customer portals. 
📝Case study: We’re All Winners.

Healthcare

We’ve developed patient portals, telemedicine apps, and electronic health record (EHR) platforms for hospitals or private practices. 
📝Case study: Biogeek.

Real estate

Custom CRMs are widely used for property sales, listing, investments, and rental management. 
📝Case study: Bricks.

Fintech

Our past projects range from mobile banking apps to crypto wallets and P2P payment platforms. 
📝Case study: KEM.
Looking for a trusted CRM software development company?
Fill in the form and get a free project estimate within 48 hours.
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Incorrect number
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Please fill in all fields
Let’s go!
Let’s go!
Looking for a trusted CRM software development company?
Fill in the form and get a free project estimate within 48 hours.
Your role in the project
Service of interest
Budget
Please select one option in each category
Request sent
Our manager will contact you shortly.
Oops! Something went wrong while submitting the form.

As simple as 1-2-3

1
Schedule a call
After you fill out the form, our manager will contact you within 24 hours and arrange a call. If necessary, we are ready to sign an NDA.
At the meeting, we will get to know each other and discuss the project. We'll also talk about the approximate budget and deadlines.
2
Dive into project details
After the first meeting, a business analyst will contact you for a mini-audit: gathering technical requirements and creating a portrait of the project's target audience. To do that, we'll talk about your project, what your goals and restrictions are, and look at positive and negative references.
3
Prepare and submit
an estimate
We prepare a detailed estimate and presentation, which includes cost, timeline, team, and project roadmap.
After that, all that's left is to sign the contract,and we'll get started on your project! Now, let's talk about what happens after the estimate.

6 stages of CRM software development

1

Project planning

What you get: project requirements, cost, and timeline estimations
Timeline: 1-2 weeks
First, we start off the CRM software development by looking at the bigger picture and assessing how much money and time the idea can take. We talk to the stakeholders, estimate the number of billable hours, and provide you with a cost estimation. 
In the end, you get the project scope, goals, requirements, and strategy that will help you move to the next stage. Or, if the idea doesn’t show any feasibility, we share recommendations on how to pivot.
2

Software planning

What you get: technical requirements for the platform and a roadmap
Timeline: 1-2 weeks
The next step is to establish user roles, set technical requirements, and create a roadmap for CRM development services. Here, we define key features and check if any specific compliance requirements, like GDPR or HIPAA, apply. 
Also, at this stage, we finalize how many hours we need to complete the project. The goal of this stage is to plan for all possible scope changes and avoid surprises later on.
3

UI/UX design

What you get: wireframes on Figma, a UI-kit, and visual 
Timeline: 2-2,5 months
After that, we move to the UI/UX design stage. Here, our designers plan user flows for each user role, depending on your niche: sales, support, or admin in retail; doctors and patients in healthcare, delivery drivers and operators in delivery logistics. Then, this logic gets turned into colorful wireframes on Figma and, after your approval, into a clickable prototype. 
At this stage of CRM development services, we focus on keeping the platform intuitive and user-friendly, so even non-tech-savvy users can access the necessary sales data and interpret the analytics.
4

CRM software development

What you get: a fully working product ready to be launched
Timeline: 4-7 months
At this stage, like any custom CRM development company, we write code and build apps based on project requirements. We set up necessary integrations, such as AI or communication tools, and develop must-have features, which can include lead generation, client profiles, sales reports, and forecasting.
We use an Agile approach and split the development cycle into 2-week sprints. At the end of each one, we have an internal check-in meeting to discuss the sprint and adjust the scope if needed. We also send you a detailed report on our progress and answer your questions.
5

Testing and integration

What you get: a bug-free solution that runs smoothly
Timeline: in parallel with the development
To ensure good quality of the code and timely delivery, we start product testing in parallel with the development. Our QA engineers test each part of the platform as it gets ready and alert the developers about bugs in real-time.
As an experienced CRM development company, we always combine manual and automatic testing to catch all bugs early on and fix them before they become a big problem. We conduct integration tests, system performance, and acceptance testing to make sure the software meets business needs.
6

Testing and integration

What you get: the platform is available for users 
Timeline: 1 week
Once we finish coding and testing the CRM, we will prepare it for release. If you have a mobile app version, we make sure it passes the review of the App Store and Google Play. If the software is for internal use only, we install, configure, and enable it for employee use and monitoring.
After the release of your CRM, you can keep working with the CRM software development company for post-launch support services, like bug fixes or update releases. The fee for these services is usually per agreement, depending on the scope of work.

Technology stack for custom CRM software development

JavaScript
Nest.js
React.js
Electron.js
React Native
Flutter
Redis
PostgreSQL
AWS
Jenkins
Nginx
WebRTC
PWA
Vercel

Cost of custom CRM development

Custom CRM software development 
~$90,000-$120,000
Market analysis
Competitor research
UI/UX design
Key platform features
Frontend and backend development 
Testing
Bug fixes
Release assistance
User feedback collection

Why work with us

Industry experience

We have over 550 successfully completed projects in our portfolio, including CRMs and custom platforms in the niches of IoT, fintech, logistics, healthcare, and others.

Transparent pricing

We offer a free project estimation within 48 hours. During the development, we stay strictly within a budget and send you regular reports about hours spent and billed. 

Flexible approach

Our team uses an Agile approach and prioritizes continuous delivery. We split our work into 2-week cycles and check in after each to report progress and make adjustments.

Easy communication

Going MIA in the middle of the project is not our style. Purrweb’s project managers are always in touch to share updates about the development and explain each step in detail.

Some facts about us

550+
Project released
Clients from all around the world
Working with customers from USA, UAE, Japan, and Germany
10 years
Of making apps for startups and businesses
>50К
Positive reviews collected by our customers' apps in the app stores
>7 years
Longest partnership with the client
200+
People on the team
Get a personalized quote for our CRM development services
Fill in the form and get a free project estimate within 48 hours.
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Incorrect number
Incorrect Email
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Please fill in all fields
Let’s go!
Let’s go!
Get a personalized quote for our CRM development services
Fill in the form and get a free project estimate within 48 hours.
Your role in the project
Service of interest
Budget
Please select one option in each category
Request sent
Our manager will contact you shortly.
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What our clients say

Обложка со скриншотами сервиса Поговорим.онлайн
William Angel
Personalised — wellness app design

Purrweb is one of the fastest agencies if not the fastest one that I’ve ever worked with. In terms of budget, the cost was very affordable — not too much more than you expect from a typical freelancer yet the quality level that you’re buying for that is definitely top end. I'd love to mention that we originally planned to build MVP design but the design that we got is much better — the guys from Purrweb weren’t just a yes-man, they were challenging some of our ideas with constructive feedback and the product we ended up with as a result is very high quality.

Personalised — wellness app design
Healthcare, Marketplace, Personalized, Push-notifications, Dsdashboards

Personalized Co. is a data-driven wellness brand revolutionizing the supplement space. Unlike traditional pharmaceutical giants, this direct-to-consumer startup combines personalized supplementation with holistic health support. Beyond just selling tailored supplements, they try to help users in the long-term — reminding to take vitamins, nudging them toward wellness habits, and acting as a 24/7 ally in their health journey.

View full case
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Seth Abel-Sadeq
KEM — Payment app

My name is Seth Abel and I’m CEO at Fintech company called KEM. We provide payment services and help people to connect with each other in terms of the financial matters. We really needed help with developing an MVP. Our banking partners required an MVP from us to demonstrate our ability to put up a product. I think the job was done really swiftly and very effectively. A good product was delivered, so I was really happy with the services and I would definitely recommend Purrweb.

KEM — Payment app
Fintech, Linking of bank cards, QR codes, Transaction history, $4 mln of investments raised in two rounds, >100k users at MVP stage

Kem is a P2P payment app that lets users manage their money, link cards, send instant transfers to contacts, and keep track of transactions. With its built-in QR scanner, users can quickly add new  people to their contact list or send payments on the spot — no hassle required.

View full case
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Matt Brzowski
Founder
Buzz

My name is Matt Brzowski, and I'm the founder of a local events app called Buzz. I came to Purrweb with an app idea, and the team helped us come up with a company brand. We went through the whole design process and made an MVP that we could take into development. The design team at Purrweb is extremely qualified and open to iterating on designs. We were at an early stage with our company when we came to Purrweb, and the team was able to stick with us through all the big transformational work. They helped us cater our logo, brand, and our mobile app to accomplish our goals. I really liked the design prowess and the flexibility.

Buzz
Events, Payments, Event browser, Maps integration

Buzz! is an event discovery app that lets users explore, organize, and immerse in  events. From underground gigs to Comic-Con-scale spectacles — Buzz! got you covered. With this app users can find an event, buy a ticket and go straight to Google Maps for directions.

View full case
William Angel
Personalised — wellness app design

Purrweb is one of the fastest agencies if not the fastest one that I’ve ever worked with. In terms of budget, the cost was very affordable — not too much more than you expect from a typical freelancer yet the quality level that you’re buying for that is definitely top end. I'd love to mention that we originally planned to build MVP design but the design that we got is much better — the guys from Purrweb weren’t just a yes-man, they were challenging some of our ideas with constructive feedback and the product we ended up with as a result is very high quality.

Personalised — wellness app design
Healthcare, Marketplace, Personalized, Push-notifications, Dsdashboards

Personalized Co. is a data-driven wellness brand revolutionizing the supplement space. Unlike traditional pharmaceutical giants, this direct-to-consumer startup combines personalized supplementation with holistic health support. Beyond just selling tailored supplements, they try to help users in the long-term — reminding to take vitamins, nudging them toward wellness habits, and acting as a 24/7 ally in their health journey.

View full case
Seth Abel-Sadeq
KEM — Payment app

My name is Seth Abel and I’m CEO at Fintech company called KEM. We provide payment services and help people to connect with each other in terms of the financial matters. We really needed help with developing an MVP. Our banking partners required an MVP from us to demonstrate our ability to put up a product. I think the job was done really swiftly and very effectively. A good product was delivered, so I was really happy with the services and I would definitely recommend Purrweb.

KEM — Payment app
Fintech, Linking of bank cards, QR codes, Transaction history, $4 mln of investments raised in two rounds, >100k users at MVP stage

Kem is a P2P payment app that lets users manage their money, link cards, send instant transfers to contacts, and keep track of transactions. With its built-in QR scanner, users can quickly add new  people to their contact list or send payments on the spot — no hassle required.

View full case
Matt Brzowski
Founder
Buzz

My name is Matt Brzowski, and I'm the founder of a local events app called Buzz. I came to Purrweb with an app idea, and the team helped us come up with a company brand. We went through the whole design process and made an MVP that we could take into development. The design team at Purrweb is extremely qualified and open to iterating on designs. We were at an early stage with our company when we came to Purrweb, and the team was able to stick with us through all the big transformational work. They helped us cater our logo, brand, and our mobile app to accomplish our goals. I really liked the design prowess and the flexibility.

Buzz
Events, Payments, Event browser, Maps integration

Buzz! is an event discovery app that lets users explore, organize, and immerse in  events. From underground gigs to Comic-Con-scale spectacles — Buzz! got you covered. With this app users can find an event, buy a ticket and go straight to Google Maps for directions.

View full case