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Application Support and Maintenance Services

Our application support services ensure your product stays stable, secure, and up-to-date after the launch. We handle everything from fixing bugs to releasing new versions, conducting security audits, and optimizing performance. This way, you can focus on growing your business, while we continue to improve the tech side of your product and help deliver a smooth experience for users.

Application support vs. maintenance: the difference

App support

Post-launch support is reactive: it aims to solve bugs and errors that have already happened. It mainly includes troubleshooting and immediate technical assistance to users. For example, if the whole system has crashed and customers cannot log in, you need support services ASAP.

App maintenance

The maintenance services are preventative: their goal is to provide continuous improvement and ensure that errors will not pop up in the future. For instance, this includes developing and releasing updates, finding minor bugs before they become a problem, or regularly testing the security mechanisms.

At Purrweb

Our team provides both application support and maintenance services. Whether your users have encountered a problem or everything works fine, but you want to keep it in check, our team will customize the services just for you. Our services will be fully customized based on your needs, requirements, and budget.  

5 application maintenance and support services we offer

1

Debugging

The bugs can pop up after the launch, and it’s totally normal. It is nearly impossible to test every single element in every scenario during development. Sometimes, real users interact with the application in unexpected ways, and new errors appear. The application maintenance services cover exactly this: continuous improvement, testing, and user feedback analysis to identify any weak spots and fix all bugs.
2

Feature update

Stagnation is any product’s worst enemy. Your app should be able to adapt to new trends and user expectations in order to stay relevant in the market. During application maintenance services, our team will refine existing functionality or expand it based on analytics and user feedback. We will help prioritize features that need to be added first, conduct feature discovery, and plan a step-by-step roll-out.
3

Compatibility updates

As new phones, computers, and operating systems like iOS and Android are released, the app needs to be updated too, so it continues to work correctly with the latest technologies. Maintenance services include changes that make apps compatible with all hardware and versions of software, improving privacy, security, and overall user satisfaction.
4

Migration services

If older technologies become hard to maintain post-launch or limit scalability, your support team will help move your app to a new platform, framework, or cloud environment. During the application maintenance service, we carefully plan and execute every step, ensure smooth transitions, and check that no data or functionality is lost. Ultimately, the migration will improve performance, enhance user satisfaction, and potentially cut IT costs.
5

Performance optimization

Over time, as data grows and user activity increases, your app can slow down or even crash. This is a killer for customer satisfaction. To prevent the lags, we provide maintenance services that usually include regular performance checks, database tuning, code improvements, and updating outdated integrations. The end goal is to make sure your software application stays fast, stable, and pleasant to use, no matter how many users you have or how much data you process.

Our cases

Smartchat service screenshots

Broex

Mobile app development
Fintech
Cross-platform app
Broex is a multi-currency crypto wallet aimed at beginners. Despite having limited prior experience with cryptocurrencies back then, our team learned blockchain fundamentals, tackled technical challenges, and created a cross-platform app for iOS and Android.
We aimed for high levels of user satisfaction and wanted to make the platform as beginner-friendly as possible. So we created a simple, intuitive design with bright accents, developed custom components, and added KYC verification. Since this project, our Purrweb team has gained robust technical expertise in fintech and moved on to new crypto-related projects like NFT and investment software applications.
Cross-platform custom development
Post-launch support service
Read the full case
Smartchat service screenshots

IPyes

TV app development
Mobile app development
UI/UX design
IPyes is a video streaming app that solves the problem of strict anti-piracy laws for European users. It serves as a legal alternative to downloading movies. The main idea of the platform is to play content provided by IPTV playlist resellers.
IPyes allows users to watch movies, series, TV shows, and listen to the radio, with an intuitive interface that skips onboarding and organizes content in easy-to-navigate categories. The design is built using a dark theme with neutral typography and vibrant accents, while the development involved React Native, NestJS, and a customized VLC player to support various video formats.
APIs integration
Custom React Native VLC player and a library
Read the full case
Smartchat service screenshots

My Therapy Assistant

Healthcare
Web app development
Mobile app
My Therapy Assistant is an online platform that helps users find qualified therapists and attend therapy sessions remotely. The project included web and mobile app development, with different UIs for clients and therapists.
We approached the app very strategically: first, we prioritized and developed key features like video calls, integrated chat, a resource library, a calendar, and a progress tracker. Then, we created a minimalist and neutral interface, using the Poppins typeface and purple accents, to create a sense of calmness and tranquility. Finally, we built some unique flows, like a medical NDA and note-taking tool.
1,000+ active users
30 verified therapists signed up
Advanced features like video calls, calendars
Read the full case
Smartchat service screenshots

WAW

eCommerce
Mobile app development
Maps & GPS
WAW, or We’re All Winners, is an app that sells discount coupons for a fraction of the price and is aimed at the Egyptian market. It’s one of the several projects for Middle Eastern clients in our portfolio.
Initially, we were hired for UI/UX design, but later the client decided to hand us over backend development as well. We worked with the Firebase stack that offers ready-made solutions. Our team delivered the project in 4 months instead of the estimated 7, thanks to phased feature prioritization, strong teamwork, and close collaboration with the client’s in-house developers.
The app results after launch speak for themselves and attest to user satisfaction: WAW has over 130,000 active users and almost 6,000 coupons sold.
>130,000 active users
100,000+ downloads
6,000 coupons sold
Read the case
Smartchat service screenshots

Broex

Mobile app development
Fintech
Cross-platform app
Cross-platform custom development
Post-launch support service
Read the full case
Smartchat service screenshots

IPyes

TV app development
Mobile app development
UI/UX design
APIs integration
Custom React Native VLC player and a library
Read the full case
Smartchat service screenshots

My Therapy Assistant

Healthcare
Web app development
Mobile app
1,000+ active users
30 verified therapists signed up
Advanced features like video calls, calendars
Read the full case
Smartchat service screenshots

WAW

eCommerce
Mobile app development
Maps & GPS
>130,000 active users
100,000+ downloads
6,000 coupons sold
Read the case

Looking for a company to provide application support?

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What’s next?
Our manager will contact you within 24 hours and arrange a meeting. If necessary, we are ready to sign an NDA.
At the meeting, we will get acquainted and discuss the task. We will also talk about the preliminary budget and timeline.
After the meeting, a business analyst will reach out to you to gather technical requirements and make a portrait of the target audience of the project.
Then we will present an estimate for you project, where we will outline the cost, timeline, team, and project roadmap.
After that, all that’s left is to sign the contract, and we’ll start implementing your project!

Choose your delivery model for application support

In-house team

An in-house team means that you have a whole department responsible for your application maintenance and support. With this model, you have full control over the process. The team is always available, knows your product deeply, and can react to issues fast. 
The downside of this model is the costs. Hiring, training, salaries, and infrastructure maintenance are very expensive. This model works best for large companies that constantly need updates and can afford long-term investment in internal expertise.
Ideal for: large companies or enterprises that have a stable, large budget.

Outsourcing

The outsourcing model includes hiring an external company to handle application support. It is a convenient, cost-effective option that lets you focus on your core business while experts take care of bug fixing, performance optimization, and updates. 
Outsourcing teams like Purrweb bring diverse technical experience from working with many projects and industries, which helps them spot and solve problems faster. You also avoid the overhead of managing staff. The main benefit here is scalability: you can easily adjust the scope of maintenance services based on your needs.
Ideal for:startups and mid-sized businesses that want to save time and money.

Outstaffing

Outstaffing gives you dedicated specialists who become an extension of your team but remain officially employed by another company. It is a middle ground between in-house and outsourcing. 
You keep control over the workflow and priorities, while the outstaffing provider handles HR, payroll, and administrative tasks. Outstaffing is a great solution for software applications that already have developers but require extra hands or specific expertise without going through a long hiring process.
Ideal for: companies that already have an internal team but need to scale quickly or bring in niche expertise.

Products we provide maintenance services for

iOS mobile apps

Get maintenance services for iOS-based applications to ensure flawless performance on all Apple devices, quick adaptation to new OS releases, and compliance with App Store requirements.

Android mobile apps

Our application maintenance and support services for Android-based apps cover multiple devices and OS versions, focusing on crash prevention, compatibility with a wide range of screens, and smooth integration with Google services.

Web platforms

Ensure your web platform's stability and security through performance monitoring, debugging, and user flow review. Products we release and maintain handle growing traffic and adhere to all browser standards.

Desktop applications

Purrweb team supports desktop apps on Windows, macOS, and Linux. From software updates to performance optimization, customer satisfaction, and version compatibility.

Cloud-based apps

We offer application maintenance and support for cloud-based applications to ensure high uptime, user satisfaction, and stable server performance. Our goal is to help your tech product grow alongside your business.
Looking for a trusted partner for application maintenance and support?
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Let’s go!
Let’s go!
Looking for a trusted partner for application maintenance and support?
Fill in the form and get a free project estimate within 48 hours.
Your role in the project
Service of interest
Budget
Please select one option in each category
Request sent
Our manager will contact you shortly.
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Cost of application maintenance and support at Purrweb

The price includes:
from $12,000 per year
Debugging
Performance monitoring
Regular compatibility check
User feedback monitoring
Minor updates release
Code audit
Regular compatibility check
Security updates

Why work with us

Experience in 46 niches

We delivered software applications in various industries: from fintech to healthcare, logistics, smart TV, edtech, LMS, and more. Our team comprises niche experts who bring a unique and valuable perspective to every project.  

Transparent pricing

We keep our pricing clear from the start, with no hidden fees or unexpected costs. You receive a free project estimate before we begin and regular progress reports with hours tracked. This way, you always know exactly what you’re paying for and how your money is used.

Predictable turnaround time

We estimate project completion time at the start and strictly adhere to the schedule. If any changes come up, we will discuss them with you and adjust the timeline after your approval. For MVP, the turnaround time is 4-5 months; for custom app development, it is 5-7 months.

Easy communication

Simple and open communication is in our DNA. Our team members explain technical details in plain language, so even without IT experience, you’ll always understand what’s happening. You can reach us through your preferred channel, and we respond quickly to questions or feedback.

Some facts about us

550+
Project released
Clients from all around the world
Working with customers from USA, UAE, Japan, and Germany
10 years
Of making apps for startups and businesses
>50К
Positive reviews collected by our customers' apps in the app stores
>7 years
Longest partnership with the client
200+
People on the team
Let’s start your application maintenance and support together!
We’re excited to hear your ideas! Fill in the form and get a free project estimate within 48 hours.
This field is required
Incorrect number
Incorrect Email
This field is required
Please fill in all fields
Let’s go!
Let’s go!
Let’s start your application maintenance and support together!
We’re excited to hear your ideas! Fill in the form and get a free project estimate within 48 hours.
Your role in the project
Service of interest
Budget
Please select one option in each category
Request sent
Our manager will contact you shortly.
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What our clients say

Pogovorim.online service screenshots
William Angel
Personalised — wellness app design

I'm the CTO of Personalised Co., an app for tracking supplement and vitamin intake. Purrweb designed the product's UI/UX with a Shopify store integration for automatic reordering, and built an interface for healthy living with personalized tracking.

Personalised — wellness app design
HealthTech, Design, Mobile app, Shopify, Wellness

Personalised Co. is an app for people who take supplements and vitamins regularly: intake tracking and automatic reordering through a Shopify integration. Purrweb designed the product's UI/UX with a supplement marketplace and a personal intake schedule.

View full case
Pogovorim.online service screenshots
Seth Abel-Sadeq
KEM — Payment app

I'm the CEO of KEM, a P2P mobile payment service for the Kuwaiti market, where not everyone has access to online banking. Our banking partners needed an MVP for demonstrations. Purrweb delivered the design and the MVP, working around the restrictions on connecting to the banking API. On completion, they handed the project over to our in-house team with full documentation and a month of technical support.

KEM — Payment app
Fintech, Design+Development, Mobile app, Cross-platform, MENA

KEM is a P2P app for instant money transfers in the Kuwaiti market: linked bank cards, money requests from the contact list, and transaction history. The key challenge: for security reasons, Kuwaiti banks don't allow outside developers to work with their API — so Purrweb built the back end on mock data, fully simulating the final functionality for demos.

View full case
Pogovorim.online service screenshots
Matt Brzowski
Founder
Buzz

I'm building Buzz, an app for finding and organizing events in small American towns. I came to Purrweb with almost nothing — just an idea. Purrweb helped with marketing, brand identity, and the logo, and walked the whole road to MVP with us, even when our requirements shifted a lot in the early stages. I valued the flexibility and the quality of the design.

Buzz
Lifestyle, Design+Development, Mobile app, Social app, Geolocation

Buzz is a geosocial service for residents of small American towns: a geolocation-based feed of public events, private events with friend invites, group chats, and a Ticketmaster integration. Purrweb created the brand identity from scratch, optimized the architecture, reused ready-made modules, and shipped the MVP in 12 months.

View full case
William Angel
Personalised — wellness app design

I'm the CTO of Personalised Co., an app for tracking supplement and vitamin intake. Purrweb designed the product's UI/UX with a Shopify store integration for automatic reordering, and built an interface for healthy living with personalized tracking.

Personalised — wellness app design
HealthTech, Design, Mobile app, Shopify, Wellness

Personalised Co. is an app for people who take supplements and vitamins regularly: intake tracking and automatic reordering through a Shopify integration. Purrweb designed the product's UI/UX with a supplement marketplace and a personal intake schedule.

View full case
Seth Abel-Sadeq
KEM — Payment app

I'm the CEO of KEM, a P2P mobile payment service for the Kuwaiti market, where not everyone has access to online banking. Our banking partners needed an MVP for demonstrations. Purrweb delivered the design and the MVP, working around the restrictions on connecting to the banking API. On completion, they handed the project over to our in-house team with full documentation and a month of technical support.

KEM — Payment app
Fintech, Design+Development, Mobile app, Cross-platform, MENA

KEM is a P2P app for instant money transfers in the Kuwaiti market: linked bank cards, money requests from the contact list, and transaction history. The key challenge: for security reasons, Kuwaiti banks don't allow outside developers to work with their API — so Purrweb built the back end on mock data, fully simulating the final functionality for demos.

View full case
Matt Brzowski
Founder
Buzz

I'm building Buzz, an app for finding and organizing events in small American towns. I came to Purrweb with almost nothing — just an idea. Purrweb helped with marketing, brand identity, and the logo, and walked the whole road to MVP with us, even when our requirements shifted a lot in the early stages. I valued the flexibility and the quality of the design.

Buzz
Lifestyle, Design+Development, Mobile app, Social app, Geolocation

Buzz is a geosocial service for residents of small American towns: a geolocation-based feed of public events, private events with friend invites, group chats, and a Ticketmaster integration. Purrweb created the brand identity from scratch, optimized the architecture, reused ready-made modules, and shipped the MVP in 12 months.

View full case